Thank you for shopping with Carat Quest. We’re committed to delivering your sterling silver treasures safely and promptly.

Processing Time

All orders are processed within 24-48 hours. If we are experiencing a high volume of orders, processing may be delayed by a few days. In such cases, we will notify you via email.

Shipping Charges

 We offer free shipping on all orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment through the courier’s website.

Shipping Delays

Delays may occur due to unforeseen circumstances (weather, customs, etc.). We are not liable for delays caused by shipping carriers or external factors beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate and complete. We are not responsible for orders lost due to incorrect addresses provided at checkout.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at caratquest@gmail.com within 24 hours of delivery with your order number and details. We’ll do our best to assist you.

Contact Us

If you have any questions about your order or our shipping policy, feel free to reach out to us at: caratquest@gmail.com